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Product Specifications

Please click on one of the categories below for more information.
  • Customized Ordering Site
    • Customized Fonts for page titles
    • Corporate Branding
    • Menu item specific images
  • Design Compatible on Windows, Mac and popular Internet Browsers
    • Internet Explorer (PC)
    • Chrome (PC)
    • Mozilla Firefox (PC and Mac)
    • Opera (PC and Mac)
    • Safari (PC and Mac)
  • Web technologies utilized
    • Microsoft Solutions
    • Maps Integration
    • VB.NET, ASP and Java web technology
    • Adobe Flash content supported (Custom or provided content)
  • PCI-level 1 Compliant Security
    • Independently audited and certified
  • Fully Hosted Online Solutions
    • Secured data and customer information
    • SQL Servers
    • Automated backup and fail over systems
    • Online Credit Card processing
      • Chase Paymentech
      • Mercury Payment Systems (MPS)
      • Fifth Third
      • First Data
      • Custom Credit Card processing available on request
  • Advanced Menu Functionality
    • Location-specific menus items, pricing and scheduling
    • Catering menus with custom lead-times
    • Categorized menu items
    • Menu item images
    • Customizable menu item options
    • Pizza topping & Sandwich ingredient modification on the fly
    • My Favorites – Customer created and saved customized menu items
    • Up-selling extras on various pages
    • Deals & Specials offered online
    • Complex coupon items and discounts
    • Delivery and Pickup menu items can be separated
  • Point-Of-Sale (POS) Integrated Solutions
    • Micros
    • Squirrel
    • Signature
    • Aloha
    • PosiTouch
    • Speedline
    • Aura
    • Ramses
    • Customized POS integration on request
  • Online licensing and deployment for in-store Order Delivery systems
    • POS Agent licenses issued online
    • Print Agent licenses and installation
    • Console licenses
  • Store level Management
    • and manage orders
    • Cancel Orders
    • Complete orders (capture payments)
    • Adjust tips
    • Adjust delivery charges
    • Batch-out reports on Credit Card orders
    • Sales reports
    • Password change functionality
  • Multiple Payment methods available
    • Cash
    • Credit Card
      • Master Card
      • VISA
      • American Express
      • Discover
      • Switch
      • Other custom solutions available on request
    • Online Accounts
    • Checks
    • Frequency Points
    • Coupons
    • Tips can be included in online payment
    • Split tender capability
  • Catering & Corporate Orders
    • Large order support (No size limits)
    • Multiple payment methods per order
    • Advanced (Future) orders
  • Customer Retention & Online Loyalty Programs
    • Quick customer registration capturing demographic data
    • Credit Card information securely stored for registered customers
    • Online Ordering specific frequency Points
    • Referral program
    • Per customer frequency Point Assignment
  • 24/7 Customer Support
    • Technical assistance
    • Menu updates
    • 1800# and/or help desk ticketing system
    • Unconfirmed order monitoring
  • Compatible with Mobile Phones
    • Java-enabled mobile browsers
    • WAP-based phone browsers (optional feature)
  • Simple Chain Management Web-Interface
    • Define and manage delivery areas within Interactive Maps
    • Manage coupons easily online
    • Control Frequency Points System
    • Store activation or deactivation
    • Change delivery charges and order minimums
    • Adjust chain policies relating to payment methods
    • Manage menu item pricing, descriptions and availability
    • Time-slot & slot-capacity adjustments
    • Manage mail accounts receiving order notifications
    • Password change functionality
  • Self-Managed web-publishing
    • Instantly update or display messages to your customers online
    • Animated flash banners for promotions
  • orderTalk’s Order Delivery methods
    • POS Integration:
      • Direct delivery of orders into POS
    • orderTalk Print Agent:
      • Printing of orders through a Windows printer (USB or LAN)
    • orderTalk Console:
      • Windows-based computer application
    • Web-based Console:
      • Manage your orders from anywhere via the web
  • Backup Order Delivery methods
    • Email:
      • Copy email users on all Online Orders
    • Fax:
      • Provide a fax number where orders can be delivered if internet or computer issues are experienced
    • Phone:
      • Unconfirmed order monitoring by the 24 hours support desk. In case of all other failures orders will be phoned through to the store

Add-on Features Available

  • Gift Card Integration
    • We provide fully-integrated solutions that combine the same in-store Gift Card systems with Online Ordering's payment options.
  • Customized Reporting Services
    • Number cruncher? We provide customized sales, demographic and system usage reports accessed via a secured central reporting server. Your marketing department will have all the information at their fingertips to create accurately targeted campaigns.
  • Group Ordering Solutions
    • Large orders made easy. With Group Ordering your customers can start an Online Order and invite friends or co-workers to add to the same order to be delivered to the same address. Multiple payment methods are accepted per order and the creator of the order has full control over the maximum order value and schedule.
  • Call Center Application
    • The orderTalk Call Center Interface is available to customers as a stand alone offering or combined with online ordering. ordertalk pioneered this web-based solution to provide our customers with the ability to fully outsource their order taking to cater for:
      • Professional telephone order taking rather than in-store
      • Better control over image projected to customers
      • No lost calls due to engaged lines / unanswered calls
      • Average order value increase due to professional sales agents
  • Facebook Integration
    • Feed your face. Increase the visibility of your Online Ordering system by harnessing the power of Facebook. Now your customers can order their favorite food while spreading the word amongst friends through the vast Facebook network.
  • Mobile Ordering
    • The ultimate in accessibility is digital ordering through text messaging - your customers can order directly from their mobile phones while on the move. Customized favorites combined with saved billing and address information managed from the Online Ordering website is easily accessed through mobile text messaging.
  • iPhone Ordering
    • Don't get left behind - your own custom branded Online Ordering website optimized for the iPhone's Safari internet browser. Fast, easy remote access for your customers while on the move.
  • Customized Domain Names (e.g. orders.myrestaurant.com)
 
POS (Point-Of-Sale)